Call Recording Products
To meet the needs of customers who want to record all calls and store them in encrypted format, we offer the Adaptive Call Recorder Professional range of recorders.
How the Adaptive Call Recorder works
The Adaptive Call Recorder is a small box that is connected between the telephone lines (provided by BT or other provider) and your telephone system. The Adaptive Call Recorder supports Analogue, ISDN Basic Rate and ISDN Primary Rate telephone lines.
The Adaptive Call Recorder is connected to a USB port of a Personal Computer (PC). All calls made and received on the connected telephone lines are recorded by the Adaptive Call Recorder and stored onto the hard disk of the PC. Using an industry standard PC to make and store the call recordings means that you do not need to buy special or expensive custom hardware.
Feature |
Professional |
Record all calls to PC disk |
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All recordings are compressed with the ability to store up to 100 hours of recordings per 1GB of disk |
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Ability to playback recordings on the recorder PC and to search for calls by CLI, DDI, time, date and duration |
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SQL based database of calls |
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Ability to play back calls for up to 90 days |
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Ability to play back calls regardless of age |
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Ability to export recordings to .WAV format |
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Ability to encrypt calls to internationally recognised standards |
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You can decide how long you want to store recordings and simply add as much hard disk storage to the PC as you like. As a rule of thumb, 100 hours of recordings requires about 1GB of hard disk space. Backup and archive of the recordings can be undertaken using standard PC DVD or tape drives and can become part of your standard computer backup routine.
Recording all calls at the point that the phone lines enter your building means that you never miss an important call. It also means that if a call is transferred to several people in your organisation, you can listen to all of the call and hear what everyone involved said.
Calls can be recorded in a number of industry standard encryption standards. This provides an extra level of security and protection for your business.
Searching for recordings could not be easier! The Adaptive Call Recorder provides easy to use software that enables you to simply locate recordings and play them back. Recordings can even be exported to WAV format so that you can email them to your customers or save them onto MP3 players for use in training.
Pricing
| Call Recorder | Outright Purchase |
Monthly Rental |
4-Channel Analogue box |
£1,995 |
£110.83 |
8-Channel Analogue box |
£3,695 |
£205.28 |
4-Channel Basic Rate box |
£1,995 |
£110.83 |
8-Channel Basic Rate box |
£2,995 |
£166.39 |
8-Channel Primary Rate box |
£2,995 |
£166.39 |
12-Channel Primary Rate board |
£3,695 |
£205.28 |
16-Channel Primary Rate board |
£3,995 |
£221.94 |
30-Channel Primary Rate box |
£4,995 |
£277.50 |
4-Channel SIP License |
£1,695 | .
£94.17 |
8-Channel SIP License |
£2,995 |
£166.39 |
12-Channel SIP License |
£3,695 |
£205.28 |
Required Hardware - Customer Supplied (or an additional chargeable option)
The Adaptive Call Recorder requires a dedicated computer. The call recording hardware is supplied as either a USB external device or PCI internal card(s). The standard installation includes an installation of Microsoft SQL 2005 Express edition.
USB Hardware
If a USB Model is being used, the PC will require a separate USB Controller for the mouse and keyboard and a separate USB controller for the Call Recorder.
PCI Hardware
If a PCI Card is being used, the PC will require a separate PCI slot for each 30 channels that are to be recorded. e.g. 60 channels are 2 recording devices and will require 2 PCI slots.
SQL 2005
For installations that use the default MS SQL 2005 Express edition the computer requires Windows Installer 3.1 and Microsoft .NET version 2.0.
SQL 2008
For installations that are to use customer supplied Microsoft SQL 2008 the computer requires Windows Installer 4.5 and Microsoft .NET version 3.5.
Computer Specification
The PC specification depends on the number of channels to be recorded:
Channels |
Operating System |
Processor |
DVD RW |
RAM |
Min Disk |
0 – 30 |
Windows XP Pro |
Intel Pentium P4 3GHz |
8.7GB |
2GB |
320 GB |
60-120 |
Windows XP Pro |
Intel Core 2 Duo 2.4GHz |
8.7GB |
2GB |
720 GB |
All prices exclude VAT and are subject to change without notice. E&OE.
Rental subject to acceptance, 3 months deposit and 36 month contract.
Please contact our sales team for full terms and conditions of sale.