Recording All Calls

To meet the needs of companies that wish to record all calls and have easy access to them in WAV file format, we offer the ISDN2VOICE range of recorders.  Customers who require that calls are encrypted should see our Advanced Call Recording page.

The ISDN2Voice system enables businesses, offices and other organisations to automatically record all telephone conversations. The ISDN2Voice system converts incoming and outgoing calls into digital sound files (WAV) to which it attaches unique file names.  This makes it easy to retrieve any replay any recording. The speakers’ voices are reproduced separately in high quality sound. Just like any other computer file, the telephone conversations can be categorised and archived in an infinite variety of ways.

How the ISDN2VOICE Recorder works
The ISDN2Voice system is connected to the telephone lines at the point that they enter your building.  This means that ISDN2VOICE can be used alongside any type of telephone system. The ISDN2VOICE systems are linked up to a PC with an Ethernet connection. This can be done directly using a crossover cable or over a Local Area Network.

ISDN2VOICE is supplied with an easy to use search and replay software package.  This is run on the PC that is used to store the recordings.  Recordings can be sent as an attachment to an e-mail, copied into another folder and saved on a CD-ROM. You can specify how long recording are kept, for example three months, a year or even five years and after this time the system will automatically delete the aged files. 

screenshot recording software	screenshot call browser & player

A 40 Gigabyte hard drive can store 710 hours of telephone conversations. The recordings are high quality; no compression is used, which means that every detail is preserved. The sound quality is equal to that of the original conversation. The two parties are reproduced separately or in stereo, with one caller on the left channel and the other on the right. This is especially effective when it comes to understanding conversations in which the callers overlap one another.

There are three different ISDN2VOICE products available providing Basic Rate ISDN (sometimes known as ISDN2) and Primary Rate ISDN (sometimes known as ISDN 30). Different types of ISDN2Voice systems can be combined into a single recording solution. For example, you can uses one ISDN-30 line and two ISDN-2 lines for telephone communications by purchasing one of each appropriate ISDN2VOICE units and running them with a single PC.

i2v-2-d Model for a single BRI (ISDN-2) line The i2v-2-d model is the perfect choice for organisations using a single BRI line for telephone communications. This version of the system also features an audio output for hooking up a set of loudspeakers (stereo) to listen to a conversation ‘live’.   £1295

i2v-8-d Model for four BRI (ISDN-2) The i2v-8-d is ideally suited to organisations using multiple BRI lines. This version can be used with up to four BRI lines. For more than four BRI lines, a second, third, etc. i2v-8 can be used and combined into a single system (for example: six BRI lines with two i2v-8, ten with three i2v-8, and so forth).   £1995

i2v-30-d Model for one PRI (ISDN-30) This type is intended for use with a single PRI line, and can also be used with PRI variations such as ISDN-8, ISDN-15 and ISDN-20. A second i2v-30-d can be used with two PRI lines so that up to 30 channels can be recorded.   £2995

Please call for details of our 60 and 90 channel recorders

Required Hardware – Customer Supplied (or as an additional chargeable option)

The ISDB2VOICE Call Recorder requires a DEDICATED computer. The PC will require Microsoft Windows XP Professional, a 100 Mbit LAN card and a sound card.  The PC specification depends on the number of channels to be recorded:

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